Palmetto Homeplace LLC 

Shipping Policy

Last updated: April 1, 2024

Production Time

Most of our items are made to order according to the customer selections and generally require some production time to complete.  Production times are noted on each item - this is the time required to produce your item in our shop.   A rush production option may be available for faster turnaround and will be noted on the item listing.  Orders will ship upon completion of all items included in the order - the item that takes the longest to produce will determine the shipping date.

Transit Time

Transit time is the time it takes for an order to move from our shop to its destination. All orders ship via USPS, UPS, and Fedex at our discretion.  Please provide a street address.  Typical transit times are 2-5 business days, but may fluctuate with work load fluctuations in the shipping services, natural disasters, weather, or other disruptions.

When can I expect my order?

Orders typically require the production time plus transit time.  These are approximations and are not guaranteed delivery dates.  If you have an event and need an item by a certain date, please contact us before ordering to discuss what options may be available.

Please be aware that a "day" is considered a business day (i.e. Monday - Friday, less any holidays, or planned down time).

Can I have my order by a specific date?

We understand that sometimes you need something by a certain date (especially weddings & birthdays).  Please contact us prior to ordering so we can ensure we can meet your deadline.